Refund policy
At Velvetine Soirée, each product is prepared and packaged with care. We encourage customers to review their order details before completing a purchase.
Damaged or Defective Products
Kindly always record the unboxing video. If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at markcom@gmail.com. Include your order number, clear unpaused video of the product and packaging, and a description of the issue. Our team will review the concern and communicate the appropriate resolution.
Returns & Exchanges Review
Due to the delicate and personal nature of our handcrafted candle products, returns and exchanges are subject to review and approval. Products that have been used, burned, or altered may not qualify for a return or exchange, except where applicable law requires otherwise.
Eligibility & Preference Exceptions
Change-of-mind returns, fragrance preferences, and incorrect product selections may not be eligible.
Refunds Processing
Where a refund is approved, it will be processed through the applicable payment or refund method. Processing times may vary depending on the payment provider or bank.
Customer Support & Assistance
For assistance, contact us at markcom@gmail.com or call us at +91 83206 33301.